REFUND AND RETURNS POLICY FOR SMARTLOCKPRIME

At SMARTLOCKPRIME, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a 30-day return and refund policy, subject to the following terms and conditions:

1. Eligibility for Returns

You may return products within 30 days from the date of purchase, provided that:

• The item is unused, in its original condition, and in the original packaging.
• The product is not a custom or made-to-order item.
• Proof of purchase (receipt, order number, etc.) is provided.

2. How to Initiate a Return

To initiate a return, please contact our customer service team at info@smartlockprime.net or call (484) 494-0858. Provide the order number and reason for the return, and we will provide you with instructions on how to proceed.

3. Refund Process

Once your returned item is received and inspected, we will notify you via email about the status of your refund. If your return is approved, a credit will be applied to your original method of payment within 7–10 business days.

4. Non-Refundable Items

Some items are non-refundable, including:

• Gift cards.
• Items purchased on sale or with a discount code (unless specified otherwise).
• Customized or personalized products.

5. Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the product is defective or damaged upon receipt. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund depending on the nature of the issue.

7. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired product.

LAST REVISED: DECEMBER 5, 2024